ABOUT LUMOS EXPERIENCES
Lumos Experiences organises intimate candlelit live music events in unique venues (churches, historic halls, and outdoor gardens). The atmosphere is warm and refined, and all crew are expected to reflect that in their attitude and presentation.
CREW
The crew travels together in the car that the event manager rented, once at the venue the crew unloads the van/truck with help from the driver, sets up the stage if needed, and arranges the candles. During the event, the Event Manager assigns each crew member to ticket scanning or guest ushering. After the event, the crew dismantles the setup and reloads the van/truck.
EXTRA EARNINGS
Earn extra full rate hours on your next shift! One crew member per shift can get full-rate pay for travel time by helping the driver load the van before the event, unload it afterward, or both. These shifts officially start or end at the storage unit.
More information here
DRESS CODE
You will need two outfits
For Setup: comfortable clothes.
For the show: a black casual outfit.
Black pants, jeans, dress, or skirt (no holes, fading, or distressing). No shorts.
Black shoes, boots, or sneakers (sole can be white).
Black button-down shirt, long-sleeve henley, or a nice t-shirt (no big logos or prints).
Personal Hygiene
Please arrive fresh, clean and ready for the event. As we work closely with guests and each other, good personal hygiene is important. Bring deodorant and, if needed, a light fragrance to freshen up after setup and before guests arrive.
COLD MONTHS
Use black warm clothing or black layers.
DRESS CODE EXAMPLES
YOUR EVENT DAY
A typical Lumos event day follows these six stages:
1. MEETING POINT
If you are traveling with the rest of the crew arrive 10 minutes early at the meeting point arranged by your Event Manager.
2. ARRIVAL & LOAD-IN
On arrival, the full crew helps the driver unload the van and bring the equipment into the venue.
3. SETUP
Work together to build the stage when needed, place the candles and prepare the venue following the Event Manager’s instructions. Do not start placing candles without discussing the layout first.
4. DOORS & SHOW
Once doors open, crew members are assigned to ticket scanning and guest ushering. During the performance, crew take turns on their breaks.
5. BREAKDOWN & LOAD-OUT
After the final show, everyone helps dismantle the setup, pack the equipment carefully and reload the van.
6. TRAVEL HOME
Once everything is loaded and the venue is cleared, the crew travels back together with the Event Manager.
Phone Use
During setup and breakdown, personal phone use is not permitted except in an emergency. These are fast-paced parts of the event and everyone’s full attention is needed to keep the schedule on track.
Phones should also stay away during ticket scanning and ushering. Guests need to be checked in and shown to their seats quickly and efficiently so the show can start on time.
During the performance and breaks, phones may be used as long as they do not interfere with your responsibilities.
Guest Experience
Once doors open, you are part of the Lumos guest experience. Be welcoming, approachable and proactive. Help guests find their seats, answer questions when you can, and refer anything you are unsure about to the Event Manager.
During ticket scanning and ushering, stay focused and attentive. Guests need to be checked in and shown to their seats quickly and efficiently so the show can start on time.
Avoid standing together chatting while guests are entering, and never argue with a guest. Any ticketing, seating or other issues should be referred to the Event Manager.
FOOD & DRINKS
No catering is provided.
DOUBLE SHOWS
You are responsible for your own dinner; sandwiches, salads, etc. are ideal. No microwave or refrigerator available.
TRIPLE SHOWS
A free voucher of €10 will be provided. You are responsible for your own lunch and dinner.
Bring a refillable water bottle.
For longer drives we recomend bringing some snacks for the car.
Some light snacks and a few drinks will be provided on site by the Event Manager.
